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with CX Outsourcing
in KSA
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From Roadblocks to Breakthroughs
our Service
Customize Your
CX Infrastructure
with ibex KSA
What We Do Best
Why Work with ibex KSA
We leverage innovative technology to deliver game-changing solutions that drive meaningful business impact.
We’re better equipped
Ibex has thrived for 2 decades in the CX industry because we invest in state-of-the-art systems, network capabilities, and purpose-built CX centers. Our success comes from the long, arduous fine-tuning of our processes with the latest simulations, training regimens, and AI-augmented workstations. However, we believe our CX services in KSA are ahead of the curve because of our call-routing strategies that maximize efficiency.
We’re selective
We’re good to our clients, but some may say we’re better to our employees. In all 8 countries of operation, Ibex has cultivated a work culture that attracts the best and the brightest. To maintain quality, and all of our regulatory certifications, we’ve set very high standards. We make sure our agents are well compensated, culturally sensitive, and fluent in the language you need.
Customer’s trust us
Trust is the core of any good CX strategy. Customers need to trust your brand, and you need to trust us to represent you. We’re proud to say that some of the largest, more well reputed brands in the world put their faith in us and our process. Our agents go above and beyond to answer customer queries on the first pass, direct them towards the best your brand has to offer, educate them about your products, and help nudge them towards future purchasing
We focus on retention
Customer acquisition is hard, but customer retention is a whole different animal. The modern sales funnel demands investment for customer acquisition, so most of your profit will come from increasing the lifetime value of each customer you bring in. There’s a ton of research out there that proves, with all else being equal, consumers are attracted to better customer service
OUR PROCESS
How We Work
Free Consultation
We believe in creating lasting relationships with our clients, and demonstrating how much we value them. To this end, we don’t charge a cent for the initial consultation. All you need to do is book a meeting, and one of our team leads will discuss how our CX services can help grow your business.
Discovery
At ibex, we like to do our research. Before we take a single call, our teams create a detailed profile of your company, products, industry, and competition. This helps inform our strategy to tackle your customer base and understand the pain-points we need to cover. Once we have a plan of action, we start taking calls and recording common complaints and FAQs for future analysis and optimization.
Assembly and training
Our teams are assembled with complete transparency; we want to fit your exact project parameters and make sure there’s no lapse in security compliance. We don’t take any risks - all our agents are trained on the best simulators on the market and tested on the extensive research portfolios we provide. You can as hands-on as you want while we create a priority list, response scripts, and gather additional information.
Analytics
Our sustained growth and quality maintenance would be impossible without our commitment to data analytics. Our ecosystem of 34 delivery locations gathers and consolidates data from recurring complaints, requests, pain points, and customer behaviour. This data informs our processes, which are available in the comprehensive reports we provide, and can help customers optimize product development, launch strategy, and customer recommendations.
Our Testimonials
What our clients
think about our work
We are empowering businesses in KSA with innovative digital solutions.
National Foods
Work with diverse teams of developers, project
managers, consultants, and marketers to develop
a
budget that fits your needs. We develop the strategy,
present a cost, and execute the
project. .svg)
National Foods
Work with diverse teams of developers, project
managers, consultants, and marketers to develop
a
budget that fits your needs. We develop the strategy,
present a cost, and execute the
project.
Frequently Asked Questions
What do IT service companies do?
IT companies offer a comprehensive suite of services designed to optimize your organization's technological landscape. This includes hardware procurement and maintenance, software implementation and updates, network infrastructure development and enhancement, robust security measures, and the establishment of efficient internal communication systems.
What are the benefits of outsourcing IT services?
Outsourcing IT operations frees up you and your resources so you can prioritize your efforts towards growth. More often than not, it’s more cost-effective than building your own internal IT team, with the added benefit of having access to a pool of expert technicians.
Should I have an in-house IT specialist if I hire an IT company?
It depends on your company's size and specific needs. We can handle everything remotely, or supplement your existing IT staff with on-site expertise for a well-rounded team.
What IT services do companies typically offer?
We offer a complete spectrum of technology services that cover all of your business needs. We can build your IT infrastructure from scratch, develop custom software, manage your network operations, improve your data security frameworks, and optimize cloud solutions.
How much does it cost to hire an IT services company?
Our services, and their costs, are tailored to your company's needs and the project's size. Even before our initial discussion on project details, you can go over our flexible engagement models that include full-time support, part-time resources, or hourly billing. Alternatively, you can hire us for specific projects or supplement your existing team with our experts.
How do I choose the right IT service company?
We'd love to chat! Schedule a free consultation to discuss your exact IT needs and see if we're a good fit.
What questions should I ask before hiring a potential IT service company?
When selecting a provider, prioritize experience within your industry and with companies of your size. Some of the most important questions you should ask concern their security measures, disaster recovery planning, communication channels, and service level agreements(SLAs). Reliable and reputable organizations will be happy to introduce you to their development team and have an open communication policy.
Does hiring an IT services company put my data at risk?
Leading companies safeguard their data with robust encryption, strict access controls, and regular security assessments. Ibex has built a comprehensive suite of industry-recognized compliance certifications and encourages our clients to review them in our initial discovery calls.
What happens if something goes wrong with my IT systems?
We tackle emergencies with constant preparedness. Our specialized incident response team is available 24/7 for all IT solutions in KSA. We assign all our clients a dedicated liaison as your direct channel of communication.
Can IT services help my business grow?
It’s becoming increasingly impossible to build and grow a business without taking advantage of the virtual world. There are dozens of opportunities for retail, research, marketing, and branding online that propel your business forward. Previously, it was too expensive for small business to develop their own IT infrastructure, but IT outsourcing services in KSA have levelled the playing field.
What's the difference between break-fix vs. managed service?
Break-fix IT reacts to problems as they occur, charging per issue. Managed services proactively monitor and maintain IT systems, preventing problems and offering predictable costs through a monthly fee.
How can IT services improve my cybersecurity?
We can implement robust firewalls, intrusion detection systems, data encryption, and even user security training. Our expertise and resources allow us to stay ahead of evolving threats.
Do IT service companies help with disaster recovery plans?
Absolutely! We can create a comprehensive plan for data backup, system restoration, and minimizing downtime in case of emergencies. Ibex KSA offers comprehensive IT AMC services to help you minimize downtime in case of any problems.
What are the best communication strategies for working with external IT specialists?
We utilize a variety of virtual collaboration tools to ensure seamless communication regardless of location. Our specialists are organized by time zone to provide real-time support.
Can my IT services scale with my business?
Absolutely! Our solutions are designed with scalability in mind. As your business grows, we can easily supplement your team with project-based or full-time IT experts.